Responsible Gaming

Play with Smart & Responsible Together with u9 today

U9 today believes that the best entertainment is safe entertainment. We provide a wide range of self-control tools, support resources and clear guidelines so your gaming experience stays enjoyable, controlled and does not impact your daily life.

Trusted Platform Personal Gaming Limits Guaranteed Break 18+ Controls

Important Reminder:
Gambling is entertainment, not a source of income. Always set comfortable limits for yourself before you start playing. If playing starts to feel like a burden, seek help immediately.

Helpline

u9 today 24/7 Support

Live chat in-app
Ministry of Health Malaysia

talian.gov.my / Talian Kasih 15999
Befrienders Malaysia

24/7 Mental Health Support

Self-Control Tools

Protection Features u9 today Provides for You

All these tools are available directly in your account — no extra charges, no conditions. Use them fully to maintain a healthy balance between entertainment and your daily life.

Daily & Monthly Deposit Limits

Set the maximum amount you can deposit per day, week or month. Once this limit is reached, the u9 today system automatically blocks any additional deposits until the limit period resets. This helps you stay within your planned budget.

Session Time Limit

Set a maximum duration for each of your play sessions. When time is up, the system will send a reminder and can be configured to log you out automatically. This feature is especially useful for ensuring you do not lose track of time while playing.

Temporary Cool-Off

Need a short break? Activate a temporary cool-off period for 24 hours, 7 days or 30 days. During this time, you cannot log in or place any wagers. Your account remains secure and can be accessed again once the cool-off period ends.

Self-Exclusion

If you need a longer break, the self-exclusion option lets you block your account for 6 months to 5 years. During this period, there is no access to the platform and no promotions will be sent to you through any channel.

Activity History Review

Fully monitor your betting history, deposits, and withdrawals in your account dashboard. Detailed reports are available for any time period, allowing you to assess your own gaming patterns and make smarter decisions.

Child Access Controls

U9 today only allows users aged 18 and above to register and play. All new accounts must go through the KYC age verification process before any transactions can be made. Parents can report to us if they suspect misuse by a minor.

Know Your Risk Level

Is Your Playing Habit Still Healthy?

Online gaming should bring you enjoyment, not stress. Many of us do not notice when our gaming habits begin to cross safe boundaries. Recognise these warning signs early so you can take immediate action before it becomes a bigger problem.

U9 today provides all the tools you need to stay in the safe zone. Remember — asking for help is not a sign of weakness, it is a sign of wisdom.

Safe Gaming FAQ

Safe Zone – Playing for Entertainment

You play only with money you can afford to lose
Gaming is one form of entertainment, not the only one
You can stop at any time without feeling pressured
Losses do not affect your mood or relationships

Caution Zone – Attention Needed

You frequently think about gaming even while at work
You play longer or spend more than you planned
You try to recover losses by placing bigger bets
You hide your gaming activity from family

Danger Zone – Seek Help Immediately

You borrow money or sell assets to gamble
Gambling affects your work, family and health
You cannot stop even after trying multiple times
You feel stressed, anxious, or depressed because of gambling

How to Use the Control Tools

Simple Steps to Set Your Gaming Limits

Setting gaming limits on u9 today takes just a few minutes. All settings can be managed directly within your account without contacting customer support — simple, fast, and effective.

Login to Your u9 today Account

Access your account via the u9 today website or mobile app using your registered username and password.

Go to Account Settings

Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

Choose the Limit Type You Want

Choose from a range of options: deposit limits, session time limits, temporary cool-off or self-exclusion. Each option comes with a clear description.

Set Value and Confirm

Enter the limit value you wish to set and confirm your choice. Limits that reduce activity take effect immediately, while limits that increase activity require a 24-hour waiting period.

Receive Email Verification

You will receive a confirmation email each time a limit is changed, as a record and to ensure no changes are made without your knowledge.

Healthy Play Principles

10 Responsible Gaming Guidelines

Treat it as entertainment — not a way to make money or solve financial problems.
Set a fixed budget before playing and stick to them without exception.
Do not chase losses — if you have a losing day, accept it and stop. There is always tomorrow.
Take regular breaks — get up, stretch and rest for at least 15 minutes every hour.
Avoid playing when emotional — stress, sadness or anger can cloud your judgement.
Avoid playing while intoxicated — alcohol and substances can impair your ability to make rational decisions.
Maintain balance — make sure gambling does not replace quality time with family and friends.
Understand how the games work — all casino games have a built-in house edge.
Use the self-control tools provided by u9 today before problems arise, not after.
Ask for help without hesitation — talk to our support team or a professional counsellor if you feel stressed.

Remember: u9 today will never contact you to encourage you to play more or increase your deposits after a long period of inactivity. If you receive any such communication, please contact our security team immediately.

FAQ

Frequently Asked Questions about Responsible Gaming

Yes, you can change your deposit limit at any time through your account settings. However, there is a security policy whereby changes that reduce the limit (for example, reducing the deposit limit from RM500 to RM200) take effect immediately, while changes that increase the limit require a 24-hour waiting period. This policy exists to protect you from impulsive decisions.

Your account balance remains safe throughout the self-exclusion period. Your funds will not be lost or used. Once the exclusion period ends and you confirm your wish to return to play through our established review process, you may withdraw or use your balance as normal. We will not expedite this process under any circumstances.

The u9 today system automatically monitors gameplay patterns and will send notifications or break suggestions when it detects unusual activity such as excessively long play sessions, sudden spikes in wagering amounts or "chasing losses" patterns. Our team is also trained to identify these signs during interactions with users and will offer information on available support resources.

Using self-control tools will not affect your eligibility to receive bonuses or promotions currently active in your account. Bonuses credited before a limit was set will remain subject to their original terms. During a temporary break or self-exclusion period, you will not receive any marketing offers — this is a protective measure, not a penalty.

Yes. u9 today accepts reports from family members or concerned individuals regarding someone's gambling behaviour. Such reports will be handled with full confidentiality and professionalism. However, please understand that due to data protection requirements, we cannot disclose a member's account information to third parties without the account holder's consent. We will take appropriate internal action based on the reports received.

The first step is to stop playing and take a breath. Then contact the u9 today support team via live chat for immediate help setting limits or activating an account break. For deeper emotional support and counselling, you can reach Talian Kasih 15999 (KM), Befrienders Malaysia, or a private counsellor. Remember that asking for help is a sign of strength, not weakness.